With a HelpMD membership, you can access a doctor from your home, office, or on the go- 24/7/365. Our board-certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice. Service is not permitted for children under the age of 2.

No. Telehealth is designed to handle non-emergency medical issues. You should not use telehealth if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While the HelpMD telehealth membership is not intended to replace your primary care doctor for common or chronic conditions, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.

You can start using HelpMD membership as soon as you receive your activation email. You typically receive it within 48 hours of signing up. Additionally, you should receive your HelpMD membership card in the mail within 30 days after enrollment. Be sure to fill out your medical history profile to better prepare your HelpmMD doctor for your appointment.

HelpMD is available 24 hours a day, 7 days a week and 365 days a year, even on holidays. Use HelpMD anytime you have a non-emergency condition, are unable to see a primary care provider or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.

Telehealth services are NOT available outside of the United States.

Yes, if the doctor believes medication is warranted, the doctor can write a prescription for non-narcotic medications. Our doctors do not guarantee prescriptions. It is up to the doctor you consult with to recommend the best treatment. Our doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant and erectile dysfunction drugs. For a current list of DEA controlled substances, visit http://www.deadiversion.usdoj.gov/schedules/.

Our telehealth providers do not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice.

Health records are kept totally private and our telehealth providers employ robust encryption methods to protect your personal information. You determine who can see the information in your record.

We currently have english and spanish capabilities for our telehealth calls.

If you have questions about your account, you may call Customer Success at 800-994-6558. You can also send inquires to hello@helpmd.com or 2740 Brookside Lane, McKinney, TX 75072.

If you purchased your membership online, it is valid for one year from purchase date. You may receive a refund within 30 days if you have not used the service or received a consultation from our doctors. If your membership is through your employer, please speak with HR to determine your eligibility.